Privacy Policy

Thompson&Pooch is the data controller and processor, that is because I make all the decisions about what data I collect, how it is used, how it is stored and with whom it is shared. 

I can be contacted at thompsonandpooch@outlook.com or telephoned at 07365 289 584.

I obtain information about you when you use the Thompson&Pooch website, specifically when you use the Contact Form.

I obtain information about you when you contact me via the Thompson&Pooch e-mail or telephone communications, provided on the Thompson&Pooch website.

I obtain information about you when you use the Thompson&Pooch social media platforms specifically Instagram (@ThompsonPooch), and Facebook (Thompson&Pooch) to contact me, comment, like or share a post.

Should you book a consultation, I shall request you to fill in an Application Form which will require you to give more personal information, including but not limited to 

• your name
•  contact details
• desired pick up / drop off address for your dog
• your dog’s information

After Consultation and Application are completed, I will request you to fill out other paperwork, for insurance purposes, these include but are not limited to

• Service Agreement
• Policies and Procedures
• Veterinary Release Form
• Key Release Form 
• Off the Lead Permission Form
• Pet Sitting & Information Form

From this freely given information I obtain 

• Names
• Contact Details
• Home Addresses and codes
• Emergency Contact Details
• Veterinary Information
• Dog’s Personal Information

I may use your information for various reasons, including to

• Provide my services
• Seek your views or comments on the services I provide
• To invoice and send you receipts for your records
• Notify you of changes to my services
• Insurance purposes

All personal information is destroyed upon contract termination.

Who has access to your information?

I will not sell or rent your information to any third parties. 

I will not share your information with third parties for marketing purposes.

The only time your information will be shared is 

• with your vet for the well-being of your dog
• for lawful purposes, 
• or so someone can cover my services efficiently whilst I am unable to provide them personally. Notice and your consent will be required before this can be carried out.

Security precautions are in place to protect the loss, misuse or alteration of your information, these include but are not limited to

• Up to date anti-virus software
• Files are kept on a password locked computer, that only I have access to, before being moved onto a USB stick which is kept in a locked and coded safe, in a locked room,
• Files are not kept via email
• Cellular devices are protected with a password and personal finger print
• Communications including WhatsApp and social media are password and finger print protected.

All files are destroyed upon contract and service termination.

Relevant book keeping records, such as invoices and receipts, are kept for up to 6 years as required by HMRC.

You have the right to ask for a copy of the information I hold about you. 

I can be contacted at thompsonandpooch@outlook.com or telephone at 07365 289 584.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while I strive to protect your personal information, I cannot guarantee the security of any information you transmit to me, and you do so at your own risk.

My website may contain links to other websites run by other organisations. This privacy policy applies only to Thompson&Pooch’s website‚ so I encourage you to read the privacy statements on the other websites you visit. I cannot be responsible for the privacy policies and practices of other sites even if you access them using links from my website.

I keep this Policy under regular review. This Policy was last updated in November 2020.

Data Protection Officer for Thompson&Pooch Dog Care Services – Maddie Thompson